LEGAL / TERMS
Terms of Service
Effective 10 September 2026 · Contact: [email protected]
1. Service
RhemaChat is an AI-powered WhatsApp sales workspace that provides shared inbox, lead management, business knowledge, automation, analytics, and related tools. Features and service limits depend on the customer agreement and active entitlements.
2. Business accounts
A person creating or administering an organization represents that they are authorized to act for that organization. Customers are responsible for their users, access assignments, connected WhatsApp Business Accounts, business content, and account security.
3. Customer data and instructions
Customers retain their rights in data submitted to the service and instruct RhemaChat to process it to provide and secure the service. Customers must have all necessary rights, notices, and lawful bases for lead data, WhatsApp conversations, media, and business materials they provide.
4. WhatsApp and third-party services
Use of WhatsApp is also subject to Meta terms, policies, messaging rules, templates, quality requirements, and service availability. RhemaChat cannot guarantee delivery where Meta, a network, a customer configuration, or another third-party service rejects or delays a message.
5. Artificial intelligence
AI output may be incomplete or inaccurate and must be reviewed where decisions carry legal, financial, safety, or material business consequences. Customers remain responsible for their agent instructions, approved knowledge, human oversight, and communications sent through their accounts.
6. Acceptable use
The service must not be used for unlawful messaging, spam, deception, harassment, rights infringement, credential theft, malware, unauthorized surveillance, or attempts to bypass security, quotas, tenant boundaries, or messaging-platform policies.
7. Subscription and contracts
Access is provisioned under an order, contract, trial, or written commercial agreement. Billing terms, limits, renewal, suspension, and termination are governed by that agreement. Unless stated otherwise, fees already incurred are non-refundable to the extent allowed by law.
8. Suspension
We may restrict or suspend access when required to protect the platform, other tenants, messaging reputation, or third parties; when payment is overdue; when a contract expires; or when these terms or applicable policies are materially breached. Where practical, we will provide notice and an opportunity to resolve the issue.
9. Confidentiality and security
Each party must protect the other party’s confidential information using reasonable safeguards. RhemaChat maintains technical and organizational security measures appropriate to the service, while customers remain responsible for user access, endpoint security, connected accounts, and credentials under their control.
10. Warranties and liability
The service is provided subject to the customer agreement and applicable law. Except where prohibited, implied warranties are disclaimed and neither party is liable for indirect or consequential losses. Any negotiated liability cap in the applicable contract or order takes precedence over these general terms.
11. Governing law and changes
These terms are governed by the laws of the Republic of Indonesia unless the customer agreement states otherwise. We may update these terms for legal, security, or product changes and will provide reasonable notice of material changes.